Refund Policy
Introduction
Stacker Code (“we,” “us,” or “our”) is committed to delivering high-quality business consultation and digital strategy services designed to help our clients achieve measurable growth.
This Refund Policy outlines the terms under which refunds may be considered.
By engaging with our services, you acknowledge and agree to these terms.
Refund Eligibility
1. Consultation & Strategy Services
Refunds may be considered only if services delivered fall short of the agreed-upon scope stated in your contract or service proposal.
All refund requests must be submitted within 14 days of service completion.
2. Retainer or Ongoing Projects
Partial refunds for unused portions of a retainer may be granted if cancellation is requested within 5 business days of the billing cycle.
3. Non-Refundable Fees
The following are non-refundable once work has commenced:
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Initial consultation or setup fees
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Third-party software or tool subscriptions purchased for the project
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Custom deliverables such as reports, research documents, or strategy frameworks
How to Request a Refund
To request a refund:
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Email support@stackercode.com with “Refund Request” in the subject line.
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Include your contract details, project name, and a clear explanation of the issue.
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Our team will review your request within 7 business days and respond with a decision.
Processing Time
Approved refunds will be processed within 14 business days and credited to your original payment method.
Please note that transaction or currency conversion fees may apply, depending on your payment provider.
Exceptions
No refunds will be issued for:
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Services rendered in full and in accordance with the agreed scope.
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Delays or disruptions caused by third-party platforms or service providers.
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Changes, cancellations, or results affected by client-provided incomplete or incorrect information.
Policy Updates
Stacker Code reserves the right to modify or update this Refund Policy at any time.
Any changes will take effect immediately upon posting on our website, with the “Last Updated” date revised accordingly.
Contact Us
For refund-related inquiries, please contact:
📧 support@stackercode.com
🌐 www.stackercode.com